HOW TO ORDER A BIKE

Bikes purchased from our website (www.whyte.bike) are shipped from Whyte’s UK warehouse, for assembly and collection from participating Whyte retailers. Bikes cannot be ordered directly to customers home or work addresses.

DISPATCHING YOUR BIKE

Once the order has been processed and dispatched, we will send you a ‘Whyte Bike Dispatched’ confirmation email. This email confirms that the bike has left our premises and will shortly arrive with your selected Whyte retailer. Once received the Whyte retailer will perform a Pre-Delivery Inspection and make it ready for use.

COLLECTING YOUR NEW BIKE

When your bike is ready for collection, your chosen Whyte retailer will contact you directly by phone and arrange with you an appropriate time for you to collect the bike.

To collect your bike, you will need the following:

For Credit/Debit card - A current UK or EU photocard driving license or passport and the payment card must be shown upon collection.

For PayPal - A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address.

For V12 Finance - A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account or V12 application. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address. In addition to your proof of address you will need to show your V12 application reference number- The 7-digit number from your v12 confirmation email.

Please note - only the person whose name appears on the transaction will be able to collect the bike.

UPON COLLECTION OF YOUR BIKE

When you arrive at your chosen Whyte retailer, you will be asked to present the documents mentioned above. Aside from this you will be asked to sign a 'Handover Collection Form'. Signing this form confirms you are happy with the bike, its condition and its setup. The Whyte retailer will then sign the same form and this will serve as confirmation that you have collected the bike.

HOW LONG DOES THIS PROCESS TAKE?

The whole process from ordering to collection takes 5-7 working days on average. Please note – orders placed on weekends or national holidays will not be processed until the next working day.

BIKE REGISTRATION

Purchasing a bike using our Click and Collect service automatically registers your bike for the extended 4-year frame warranty. 

For more information of our extended frame warranty, follow this LINK

HOW TO ORDER A BIKE WITH ADDITIONAL ACCESSORIES/CLOTHING

If your order contains a BIKE, then any other items in the order will be tied to the same delivery which must be collected from your local participating Whyte retailer when collecting the bike - orders cannot be split. If you have ordered accessories that you would like fitted to your new bike before collection, you must discuss this with the participating Whyte retailer as an additional charge may be incurred for labour costs involved in the fitting.

YOUR RIGHT TO CANCEL

Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here. You’ll need the order reference number which can be found on the email we sent you confirming your order.
If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.
If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, you then have a further 14 days to return the goods, at your expense, to the shop where you collected them. You must take reasonable care of the goods and return them in original showroom condition. On safe receipt of the goods back at the collection shop we will issue a full refund of the purchase price against the original method of payment.

FAULTY GOODS

Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you take ownership of the goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item. If you are asked to return an item that arrived damaged, not as described or faulty, then we will refund the total cost of the return.

ABOUT US

We are Whyte Bikes Ltd.

Our address is Whyte Bikes Ltd., Whitworth Road, St Leonards on Sea, East Sussex, TN37 7PZ, UK

Our company registration number is 02131034. Whyte Bikes Ltd is a member of the association of Cycle Traders.

Our email address is shop@whyte.bike

Our phone number is 0330 088 3334

OPENING HOURS

Our opening hours are 8-5, Monday-Friday. Orders are not processed or dispatched outside of these hours.

PRICES

All prices shown are in £ GBP and include VAT at the appropriate UK rate