Complaints Policy

If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Care Team on 0330 0883334 or email

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 5 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 5 working days, will send you an email explaining the reason for delay and when we expect to issue you with a final response.

If you are still unhappy with the outcome of the complaint, you also have the right to complain about a financial service or product using The Financial Ombudsman Service. Information for which can be found here-