Our warranty policies
All the essential detail you need to know about our warranty policies
Whyte bikes two-year standard, and four-year and lifetime extended frame warranties
Whyte Bikes Ltd warrants with the purchaser of a new Whyte bike, or a Whyte Certified Refurbished bike, that the frame will be free from defects in materials and workmanship for a period of two years from the date of purchase. The duration of the limited frame warranty can be extended to four years or lifetime* (depending on model year of the bike and the purchase date) for the original owner by registering your purchase online here (excluding Whyte Certified Refurbished bikes). Registration must occur within 28 days of the purchase date via our warranty registration form here, together with a valid proof of purchase. The cosmetic finish of the frame, including all paint and graphics is warrantied for a period of one year from date of purchase. The main pivot bearings fitted to Whyte full suspension bikes are warrantied for life (original owner only for both new and Whyte Certified Refurbished bikes).
*Any 2024 model year (MY24) Whyte bike can have its standard frame warranty extended from two years to four years by registering your bike with us for free within 28 days of purchase. Any 2025 collection** Whyte bike purchased from 1st November 2024 onwards can be extended to a lifetime warranty for the original owner by registering your bike with us within 28 days of purchase.
**Excludes the following 2024 model year (MY24) and earlier model year bikes: 529, E-160 S, E-160 RS, E-160 RSX, ELyte 150 RSX and E-180 Works; if you've bought one of these bikes, you can extend our standard warranty from two- to four years by registering your bike with us for free within 28 days of purchase.
This limited warranty is subject to the following conditions:
1. The bike must be supplied from an official Whyte retailer fully checked with a Pre-Delivery Inspection (PDI) or, in the case of Whyte Certified Refurbished bikes, direct from us via our web Outlet store.
2. The instructions for use, maintenance and cleaning of the frame must be followed and all usual precautions to protect the frame from the elements must be taken at all times as the frame may suffer damage if it is neglected or not properly maintained and cleaned.
3. Normal wear and tear, crash damage or accidental damage is excluded from this warranty.
4. This warranty will not apply to frames which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with the frame.
5. Repainting or re-lacquering a metal frame will invalidate the warranty where the process involves heating the frame to over 180 Celsius. Repainting or re-lacquering a carbon frame will invalidate this warranty altogether.
6. This warranty will not apply to frames used for racing or not as intended, as defined by the bike's intended use classification. All our bikes are clearly marked both online and physically on them as to what category of riding they’ve been designed for (e.g. ‘category three (3) – Trail riding’) and you can read more about our bike classifications and intended uses here.
7. This warranty does not include any liability for indirect or consequential loss or damage, and such is expressly excluded.
8. This warranty does not cover labour charges incurred in changing over parts or the cost of carriage.
9. Claims under this warranty must be reported in writing by the first registered owner to Whyte Bikes Ltd and the frame delivered to one of our authorised retailers within the period of this warranty. In the case of Whyte Certified Refurbished bikes warranty claims, these must be reported to us directly in writing by the purchaser within the period of this warranty via our contact form.
10. Whyte Bikes decline all responsibility for damages to people, animals or objects due to the use of this product.
Nobody knows our bikes better than us which is why we back every Whyte bike with the best rider support out there, a two-year warranty against materials and manufacturing defects on all frames – which you can extend to lifetime by registering your new bike with us (see below) – a lifetime warranty on all suspension pivot bearings together with a one-year warranty on parts, and a one-year cosmetic warranty on paint and decals.
Register nowImportant safety information
Before use, it is essential that the rider is familiar with the safe operation of this bicycle. Please read all the supplied documentation carefully before use of this bike. If you have any questions, please contact your retailer.
Whyte Carbon Trail wheels two-year warranty
Whyte Bikes Ltd warrants with the purchaser of a new Whyte bike with Whyte Carbon Trail wheels that the wheels will be free from defects in materials and manufacturing for a period of two years from when the original owner purchased the bike.
This limited warranty is subject to the following conditions:
1. The Whyte Carbon Trail wheels-equipped Whyte bike must be supplied new and fully assembled from an official Whyte retailer's premises.
2. You must register your new Whyte Carbon Trail wheels-equipped Whyte bike within 28 days of purchase via our warranty registration form here, together with a valid proof of purchase.
3. This warranty applies to new Whyte Carbon Trail wheel-equipped Whyte bikes only and does not include Whyte Certified Refurbished bikes, whether bought direct from us via our web Outlet store.
4. The bike and wheels must be used as they’re intended. On our Whyte Carbon Trail wheel equipped ELyte 150 bikes this means category four (4) – Enduro riding. You can read more about our bike classifications and intended uses here.
5. Normal wear and tear, crash damage or accidental damage is excluded from this two-year warranty. See the Whyte Carbon Trail wheels two-year crash replacement or repair warranty (below) if your wheels are within two years of your purchase date to see how we can get you back riding.
6. This warranty will not apply to Whyte Carbon Trail wheels which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with them.
7. Repainting or re-lacquering the Whyte Carbon Trail rims will invalidate this warranty.
8. This warranty does not include any liability for indirect or consequential loss or damage and such is expressly excluded.
9. This warranty does not cover labour charges incurred in changing over parts or the cost of carriage.
10. Claims under this warranty must be reported in writing by the first registered owner to Whyte Bikes Ltd and the wheel delivered to one of our authorised retailers within the period of this warranty.
11. Whyte Bikes decline all responsibility for damages to people, animals or objects due to the use of this product.
Whyte Carbon Trail wheels two-year crash replacement or repair warranty
Whyte Bikes Ltd warrants with the purchaser of a new Whyte bike with Whyte Carbon Trail wheels that the wheels are covered with a crash replacement or repair service within two years of the date of purchase from new.
This limited warranty is subject to the following conditions:
1. The Whyte Carbon Trail wheels-equipped Whyte bike must be supplied new and fully assembled from an official Whyte retailer’s premises.
2. You must register your new Whyte Carbon Trail wheels-equipped Whyte bike within 28 days of purchase via our warranty registration form here, together with a valid proof of purchase.
3. This warranty applies to new Whyte Carbon Trail wheel-equipped Whyte bikes only and does not include Whyte Certified Refurbished bikes, whether bought direct from us via our web Outlet store.
4. The bike and wheels must be used as they’re intended. On our Whyte Carbon Trail wheel equipped ELyte 150 bikes this means category four (4) – Enduro riding. You can read more about our bike classifications and intended uses here.
5. The two-year crash replacement or repair warranty applies to damage that happened during riding – and not through damage caused in any other way.
6. Claims under this warranty must be reported in writing by the first registered owner to Whyte Bikes Ltd and the wheel delivered to one of its authorised dealers within the period of this warranty.
7. Depending on the damage, we’ll work with the retailer to determine whether to repair or replace the wheels for you.
8. If your Whyte Carbon Trail wheel needs to be replaced but we no longer have it in stock, we’ll do our best to find you the most similar wheel available.
9. The two-year crash replacement or repair period does not reset if you have a replacement or repaired wheel: the policy starts from the date when you first bought your new bike with its original Whyte Carbon Trail wheels.
10. This warranty will not apply to Whyte Carbon Trail wheels which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with them.
11. Repainting or re-lacquering the Whyte Carbon Trail rims will invalidate this warranty.
12. This warranty does not cover labour charges incurred in changing over parts or the cost of carriage.
13. This warranty applies to the original owner of the bike and its Whyte Carbon Trail wheels and isn’t transferable.
14. If we feel that the policy is being abused, we reserve the right to deny coverage at our discretion.
15. This warranty does not include any liability for indirect or consequential loss or damage and such is expressly excluded.
16. Whyte Bikes decline all responsibility for damages to people, animals or objects due to the use of this product.