Nobody knows our bikes better than us which is why we back every Whyte bike with the best rider support out there, a two-year warranty against materials and manufacturing defects on all frames – which you can extend to four years or lifetime* (depending on model year of the bike and the purchase date) by registering your new bike with us – a lifetime warranty on all suspension pivot bearings together with a one-year warranty on parts, and a one-year cosmetic warranty on paint and decals. Just ensure you use the bike as intended; to help you make the right choice, all our bikes are clearly marked both online and physically on them as to what category of riding they’ve been designed for (e.g. ‘category three (3) – Trail riding’); you can read more about our bike classifications and intended uses here.

*Any 2024 model year (MY24) Whyte bike can have its standard frame warranty extended from two years to four years by registering your bike with us for free within 28 days of purchase. Any 2025 collection** Whyte bike purchased from 1st November 2024 onwards can be extended to a lifetime warranty for the original owner by registering your bike with us within 28 days of purchase.

**Excludes the following 2024 model year (MY24) and earlier model year bikes: 529, E-160 S, E-160 RS, E-160 RSX, ELyte 150 RSX and E-180 Works – but these models can all have their standard two year warranty extended to four years.

All our Whyte Carbon Trail wheels come with a two-year warranty for the original owner as standard. This means that you’re covered for two years against defects in materials and workmanship when you use the wheels as they’re intended. On our Whyte Carbon Trail wheel equipped ELyte 150 bikes this means category four (4) – Enduro riding. You can read more about our bike classifications and intended uses here.

We also offer a two-year crash replacement or repair warranty for the original owner of our Whyte Carbon Trail wheels. So if anything does happen when you’re out riding within two years of when you bought the bike with your Whyte Carbon Trail wheels on, you can rest easy that we’ve got your back.

Having to make a warranty claim is never fun, but we’ll do our best to get your case resolved and your bike back in action again as quickly as we can. If you think you may need to make a warranty claim for a Whyte product, please contact the Whyte dealer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly. In the case of a Whyte Certified Refurbished bike that was bought from us via our web Outlet store, please get in touch with us directly via our contact form to submit your warranty claim and one of our Whyte experts will be in touch to get things sorted as swiftly as possible.

We also offer a two-year crash replacement or repair warranty for the original owner of our Whyte Carbon Trail wheels. So if anything does happen when you’re out riding within two years of when you bought the bike with your Whyte Carbon Trail wheels on, you can rest easy that we’ve got your back.

Replacement of parts due to wear and tear – including suspension forks and rear shocks – as well as anything damaged due to crashing or other accidental damage or abuse, including corrosion.

Yes, so long as you’ve owned your Whyte from new – or purchased a Whyte Certified Refurbished bike directly from our web Outlet store – the suspension pivot bearings are covered by a lifetime warranty. If you aren’t the original owner of your Whyte or Whyte Certified Refurbished bike, replacement bearings are available to purchase through our website (older pivot bearings / newer models pivot bearings).

Having to make a warranty claim is never fun, but we’ll do our best to get your case resolved and your bike back in action again as quickly as we can. If you think you may need to make a warranty claim for a new set of pivot bearings, please contact the Whyte dealer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly. In the case of a Whyte Certified Refurbished bike that was bought from us via our web Outlet store, please get in touch with us directly via our contact form to submit your warranty claim and one of our Whyte experts will be in touch to get things sorted as swiftly as possible. Fitting the new bearings to your bike is a specialist job so we recommend bearing kits are only fitted by authorised Whyte workshops.

Yes, if you are the original owner of your Whyte bike, you can increase the standard warranty period from two years to four years or lifetime* (depending on model year of the bike and the purchase date) by registering your bike with us – for free. Please note, this is only available on new Whyte bikes and not Whyte Certified Refurbished bikes bought from our web Outlet store. You can register for extended frame warranty here. Remember that to qualify for the extended frame warranties, you must register your bike within 28 days of purchase. 

Just ensure you use the bike as intended; all our bikes are clearly marked both online and physically on them as to what category of riding they’ve been designed for (e.g. ‘category three (3) – Trail riding’); you can read more about our bike classifications and intended uses here.

Whyte bikes warranty is only for the original purchaser of a product and doesn’t transfer to subsequent keepers. However, if you bought a Whyte Certified Refurbished bike directly from us via our web Outlet store then you are covered with a two-year warranty against materials and manufacturing defects on all frames, a lifetime warranty on all suspension pivot bearings together with a one-year warranty on parts, and a one-year cosmetic warranty on paint and decals. If you have a Whyte bike with a problem, but you didn’t purchase it brand new or via our web Outlet store, please contact us or your local Whyte retailer for assistance. We won’t be able to authorise a warranty claim, but we’ll do our best to help out where we can.

If you’re the original owner and bought your bike new within the past 12 months (one year) then you’ll be covered by our one-year warranty on parts. If this is the case, please contact the Whyte retailer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly.

If you bought the bike longer than one year ago then the third-party parts (such as SRAM, Shimano, Fox, or Bosch etc.) won’t be covered by our warranty any longer. However, third-party components are all warrantied directly by the manufacturer themselves so, although the warranty periods do vary, please contact the brands directly or Whyte retailer who you bought the bike from as they will be best placed to advise you.

To return clothing, parts or accessories purchased through our website (www.whytebikes.com) please fill in the form here. Once the form is submitted, you will receive an email with return instructions. Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. Unfortunately, we cannot offer an exchange; this is a refund process only. We ask that if you require a different item, that you place a second order.

Our RHeO line of eCity and leisure eBikes all come with a 36-month warranty on the full Kynamic eBike system for the original owner: the battery, the motor, screen, and controller. The job lot.