You can download full specification sheets going back to 2010 from the documents section of our website. Check it out here.

If your bike is from 2020 onwards, there is a QR code marked on the frame. If you scan the QR code with your smart phone, it will take you to a web page with specifications and helpful technical information relating to your bike.

You can download copies of manuals and technical information from our support section, check it out here.

Our design team work hard to optimize the geometry of Whyte mountain bikes to get the best from the suspension they’re fitted with at the factory. If you wish to fit a longer travel fork, the maximum acceptable travel over the standard fork is 10mm.

Whyte bikes are optimized to work brilliantly with the tyres they come with when new. In most cases it is possible to fit larger tyres. As there are many tyre manufacturers, sadly, we can’t test every possible wheel/tyre/frame combination. If you do decide to fit larger tyres to your Whyte bike, make sure there is at least 6mm clearance between the tyre and the frame to allow debris to pass without impeding the wheel.

We don’t publish official weights for our models. Sometimes specifications can change or there may be slight variances from batch to batch during production which affects the weight of that particular bike. We recommend visiting your local Whyte dealer and checking out the bike you’re interested in, in person. This will give a much better impression of how the bike will ride and if it will be a good fit for the type of riding you do.

As a general rule, most Whyte bikes can carry a maximum load of up to 120kgs (including rider and any luggage). Check the manual for your bike for more detailed model specific information on weight limits (shown here).

Each model bike page published on whytebikes.com includes a full geometry table and basic sizing guide. This is intended as a starting point to help you select the best frame size to suit you and your riding style. We recommend you visit your local Whyte dealer for more in-depth bike sizing assistance. They’ll be able to make sure you purchase the optimum sized bike to get the best riding experience.

The maximum range you can expect from an eBike is dependent on many factors. Bosch have a handy online range estimator that will give you an estimate on how far you can travel on a charge based on the parameters you enter – check it out here.

Usually located on the underside of the bottom bracket shell. Some newer models have the number located on the underside of the lower section of the downtube. For eMtb it's stamped on the inside of the downtube battery housing (battery cover needs careful removal).

If you scan the QR code marked on your bike using your smartphone, it will take you to a web page with specifications and helpful technical information relating to your bike.

You can purchase many spares and accessories for your bike through our website or through your local Whyte Bikes dealer. Outside of the UK, we offer delivery on orders placed through our website to countries without a Whyte distributor.

For countries with a Whyte distributor, the distributor will be able to assist. You can find our International Distributor list here. Alternatively, your local Whyte dealer will be able to help. Visit our dealer locator to find your nearest location. Currently we ship to most European countries & North America. 

You can find which part you need for your bike in our handy guides:

— Dropout hangers guide | Order here
— Freehubs guide | Order here
— Headsets guide | Order here

Alternatively, your local Whyte dealer or international distributor will be able to help supply these parts. Check out our dealer locator or international distributor list to find your nearest location.

Yes, we carry in stock a range of touch-up paint. Check them out and order here.

We have a range of mudguards to fit a selection of Whyte models, which you can find here. We also have a handy guide that shows which mudguards are compatible with each bike, along with some videos with helpful fitting tips. We recommend ordering mudguard sets through your local Whyte dealer, as they will be able to assist with fitting the kit to your bike.

At the current time, there is no facility to add a range extender or extra batteries to any of the Whyte e-bike families.

Yes, our Bosch and Shimano powered bikes have the capability to power aftermarket lights. If you visit your Whyte eBike dealer, they will be able to help select an aftermarket light and enable the bike’s onboard firmware to operate it.

Due to the huge variety of aftermarket parts and accessories available for bikes today, it’s not possible for us to test every combination of parts and bikes that riders may want to use. For that reason, it is not possible for us to provide endorsements or recommendations on aftermarket parts to fit to your bike.

If you are thinking of modifying your Whyte Bike, it may be a good option to visit your local Whyte dealer. The shop team will be able to supply information on the suitability of parts to fit your bike. Check out our dealer locator to find your nearest Whyte dealer.

You can find full details on our warranty policy here.

Having to make a warranty claim is never fun, but we’ll do our best to get your case resolved and your bike back in action again as quickly as we can. If you think you may need to make a warranty claim for a Whyte product, please contact the Whyte dealer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly.

In the case of a Whyte Certified Refurbished bike that was bought from us via our Outlet store, please get in touch with us directly via our contact form to submit your warranty claim and one of our Whyte experts will be in touch to get things sorted as swiftly as possible. 

Yes, so long as you’ve owned your Whyte from new, the pivot bearings are covered by a lifetime warranty. If you aren’t the original owner of your Whyte Bike, replacement bearings are available to purchase through our website:

— Older models pivot bearings
— Newer models pivot bearings

If you think you may need to make a warranty claim for a new set of pivot bearings, please contact the Whyte dealer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly. Fitting the new bearings to your bike is a specialist job so we recommend bearing kits are only fitted by authorised Whyte workshops.

In the case of a Whyte Certified Refurbished bike that was bought from us via our Outlet store, please get in touch with us directly via our contact form to submit your warranty claim and one of our Whyte experts will be in touch to get things sorted as swiftly as possible. 

Yes, if you are the original keeper of your Whyte Bike, you can increase the warranty period from two years to four years by registering your bike with us. Please note, this is only available on new Whyte bikes and not Whyte Certified Refurbished bikes bought from our Outlet store You can register for extended frame warranty here. Remember that to qualify for the extended warranty, you must register your bike within 28 days of purchase.

Whyte bikes warranty is only for the original purchaser of a product and doesn’t transfer to subsequent keepers. However, if you bought a Whyte Certified Refurbished bike directly from us via our Outlet store then you are covered with a two-year warranty against materials and manufacturing defects on all frames, a lifetime warranty on all suspension pivot bearings together with a one-year warranty on parts, and a one-year cosmetic warranty on paint and decals.

If you have a Whyte Bike with a problem, but you didn’t purchase it brand new or via our Outlet store, please contact us or your local Whyte dealer for assistance. We won’t be able to authorise a warranty claim, but we’ll do our best to help out where we can.

To return clothing, parts or accessories purchased through our website, www.whytebikes.com, please fill in this form.

Once the form is submitted, you will receive an email with return instructions. Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. Unfortunately, we cannot offer an exchange; this is a refund process only. We ask that if you require a different item, that you place a separate order.

You can find details on your nearest dealer or distributor by entering your details on our dealer locator.

Across the globe, supply chains have experienced extreme disruption over the last couple of years. It is still a challenge to give accurate long-term updates on when a particular model will be delivered to a store. If you contact your local Whyte dealer, the shop team will be able to give you the most up to date information on when products will be arriving.

Unfortunately, we can’t currently provide live updates on stock levels for bikes or parts/accessories.

If the product you're looking for is not available on our website, you can still sign up to be notified when it is back in stock. On the product's page the add-to-cart button will display a 'sold out' message, and there will be an option below to provide your email address and have us notify you when new stock arrives.

For the latest information on availability outside of our online store, the best option is to check with your local Whyte dealer. You can find details on your nearest store by using our dealer locator.

We offer pre-orders for select product launches on the www.whytebikes.com, so check in frequently to see our incoming bikes.

Pre-orders can also be arranged on certain products through your local Whyte dealer. Please contact your nearest store for details. You can find details on your nearest store by using our dealer locator.

We love hearing about up and coming riders and cool, bike-related events. We get a lot of requests from athletes asking for support, which our team reviews on a case-by-case basis. If you think you have the riding skills to make the grade or have an amazing event or charity ride that you are planning, please drop us a line through our contact form. We’ll check it out and if the time is right we’ll come back to you.

Whyte dealers are hand picked to be the best bike shops in their areas. If you think you have what it takes to sell and support our bikes, we’ll be delighted to hear from you. Please send a copy of your business plans and projections through our contact form. If there is potential for a partnership, we’ll be in touch to move things forward.