HAVE YOU CHECKED YOUR BIKE FOR A QR CODE?

If your bike is from 2020 onwards, there is a QR code marked on the frame. If you scan the QR code with your smart phone, it will take you to a web page with specifications and helpful technical information relating to your bike.



YOU HAVE REACHED RIDER SUPPORT

WE’RE HERE TO HELP, WE HAVE COMPILED OUR FAQS BY CATEGORY BELOW TO ASSIST YOU



How do I find the original specification of my bike?

You can download full specification sheets going back to 2010 from the documents section of our website. Check it out here.

If your bike is from 2020 onwards, there is a QR code marked on the frame. If you scan the QR code with your smart phone, it will take you to a web page with specifications and helpful technical information relating to your bike.



Where can I find a copy of the manual for my bike?

You can download copies of manuals and technical information from our support section, check it out here.



Can I fit longer travel forks to my Whyte mountain bike?

Our design team work hard to optimize the geometry of Whyte mountain bikes to get the best from the suspension they’re fitted with at the factory. If you wish to fit a longer travel fork, the maximum acceptable travel over the standard fork is 10mm.



What is the largest size tyre I can fit to my bike?

Whyte bikes are optimized to work brilliantly with the tyres they come with when new. In most cases it is possible to fit larger tyres. As there are many tyre manufacturers, sadly, we can’t test every possible wheel/tyre/frame combination. If you do decide to fit larger tyres to your Whyte bike, make sure there is at least 6mm clearance between the tyre and the frame to allow debris to pass without impeding the wheel.



How much does a particular model weigh?

We don’t publish official weights for our models. Sometimes specifications can change or there may be slight variances from batch to batch during production which affects the weight of that particular bike. We recommend visiting your local Whyte dealer and checking out the bike you’re interested in, in person. This will give a much better impression of how the bike will ride and if it will be a good fit for the type of riding you do.



What is the maximum weight my bike can carry?

As a general rule, most Whyte bikes can carry a maximum load of up to 120kgs (including rider and any luggage). Check the manual for your bike for more detailed model specific information on weight limits (shown here).



What size frame do I need?

Each model bike page published on Whyte.bike includes a full geometry table and basic sizing guide. This is intended as a starting point to help you select the best frame size to suit you and your riding style. We recommend you visit your local Whyte dealer for more in depth bike sizing assistance. They’ll be able to make sure you purchase the optimum size bike to get the best riding experience.



What range can I expect from my Bosch powered eBike?

The maximum range you can expect from an eBike is dependent on many factors. Bosch have a handy online range estimator that will give you an estimate on how far you can travel on a charge based on the parameters you enter – check it out here.



Where is my bike’s frame number?

Usually located on the underside of the bottom bracket shell. Some newer models have the number located on the underside of the lower section of the downtube. For eMtb it's stamped on the inside of the downtube battery housing (battery cover needs careful removal).



What is the QR code stamped on my bike for?

If you scan the QR code marked on your bike using your smart phone, it will take you to a web page with specifications and helpful technical information relating to your bike.



If you've read the FAQ above and still need to ask us a question. Please use our contact us form here or call our Rider Support Hotline on 0330 088 3334 open 9am-12pm and 1pm to 4pm Monday to Friday.



How can I buy spare parts for my bike?

You can purchase many spares and accessories for your bike through our website (Whyte.bike), or through your local Whyte Bikes dealer. Outside of the UK, we offer delivery on orders placed through our website to countries without a Whyte distributor. For countries with a Whyte distributor, the distributor will be able to assist . Check out our International Distributor list here. Alternatively, your local Whyte dealer will be able to help. Check out our dealer locator to find your nearest location. Currently we ship to most European countries & North America. 



Can I buy a replacement dropout hanger, freehub or headset body for my bike?

Yes, you can find which part you need for your bike in our handy guides: Dropout Hangers guide, order here, Freehubs guide, order here, Headsets guide, order here

Alternatively, local Whyte dealer or international distributor will be able to help supply these parts. Check out our dealer locator or international distributor list to find your nearest location.



Can I purchase touch up paint for my bike?

Yes, we carry in stock a range of touch up paint. Check them out and order here.



Do you make mudguards to fit my Whyte Bike?

We have a range of mudguards to fit a selection of Whyte models. Check them out here. We also have a handy guide that shows which model mudguards fit each bike along with some videos with helpful fitting tips. We recommend ordering the mudguard sets through your local Whyte dealer, as they will be able to assist with fitting the kit to your bike.



Can I fit a range extender to my Whyte eBike?

At the current time, there is no facility to add a range extender or extra batteries to any of the Whyte eBike families.



Can I fit lights to my Whyte eBike that are powered by the main bike battery?

Yes, our Bosch and Shimano powered bikes have the capability to power aftermarket lights. If you visit your Whyte eBike dealer, they will be able to help select an aftermarket light and enable the bike’s onboard firmware to operate it.



Will a particular aftermarket part or accessory fit my Whyte Bike?

Due to the huge variety of aftermarket parts and accessories available for bikes today, it’s not possible for us to test every combination of parts and bikes that riders may try to use. For that reason, it is not possible for us to provide endorsements or recommendations on aftermarket parts to fit your bike. If you are thinking of modifying your Whyte Bike, it may be a good option to visit your local Whyte dealer. The shop team will be able to supply information on the suitability of parts to fit your bike. Check out our dealer locator to find your nearest Whyte dealer.



If you've read the FAQ above and still need to ask us a question. Please use our contact us form here or call our Rider Support Hotline on 0330 088 3334 open 9am-12pm and 1pm to 4pm Monday to Friday.



What is the warranty period for my Whyte bike?

You can find full details on our warranty policy here.



How do I make a warranty claim related to my Whyte bike?

Having to make a warranty claim is never fun, but we’ll do our best to get your case resolved and your bike back in action again as quickly as we can. If you think you may need to make a warranty claim for a Whyte product, please contact the Whyte dealer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly.



Does my full suspension Whyte bike have a lifetime warranty on the suspension pivot bearings?

Yes, so long as you’ve owned your Whyte from new, the pivot bearings are covered by a lifetime warranty. If you aren’t the original owner of your Whyte Bike, replacement bearings are available to purchase through our website (older pivot bearings / newer models pivot bearings).



How do I claim under the lifetime bearing warranty for my full suspension Whyte bike?

Having to make a warranty claim is never fun, but we’ll do our best to get your case resolved and your bike back in action again as quickly as we can. If you think you may need to make a warranty claim for a new set of pivot bearings, please contact the Whyte dealer that supplied the product originally. They’ll be able to submit a claim and support you in getting the issue resolved smoothly. Fitting the new bearings to your bike is a specialist job so we recommend bearing kits are only fitted by authorised Whyte workshops.



Can I extend my frame warranty?

Yes, if you are the original keeper of your Whyte Bike, you can increase the warranty period from two years to four years by registering your bike with us. You can register for extended frame warranty here. Please note, to qualify for extended warranty, you must register your bike within 28 days of purchase.



I’m not the first owner of my Whyte bike, do I have any warranty cover?

Whyte bikes warranty is only for the original purchaser of a product and doesn’t transfer to subsequent keepers. If you have a Whyte Bike with a problem, but you didn’t purchase it brand new, please contact us or your local Whyte dealer for assistance. We won’t be able to authorise a warranty claim, but we’ll do our best to help out where we can.



How do I return an item purchased through Whyte.bike?

To return clothing, parts or accessories purchased through our website www.whyte.bike please fill in the form below. Once the form is submitted, you will receive an email with return instructions. Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. Unfortunately, we cannot offer an exchange; this is a refund process only. We ask that if you require a different item, that you place a second order.


If you've read the FAQ above and still need to ask us a question. Please use our contact us form here or call our Rider Support Hotline on 0330 088 3334 open 9am-12pm and 1pm to 4pm Monday to Friday.



Where is my nearest Whyte Bikes Dealer?

You can find details on your nearest dealer or distributor by entering your details on our dealer locator.



When will my bike arrive?

Recent global events have presented a number of challenges in getting bikes from the factory to riders. Sadly, it is tricky for us to give accurate updates on when a particular model will be delivered to a store. If you contact your Whyte dealer, the shop team will be able to give you the most up to date information on when products will be arriving.



Can I check when a bike or item will be in stock?

Unfortunately, at the moment we can’t give live updates on stock levels for bikes or parts/accessories. For the latest information on availability, the best option is to check with your local Whyte dealer. You can find details on your nearest store by using our dealer locator. Check it out here.



Can I pre-order a Whyte Bike?

Pre-orders can be arranged on certain products through your local Whyte dealer. Please contact your nearest store for details. You can find details on your nearest store by using our dealer locator. Check it out here.



If you've read the FAQ above and still need to ask us a question. Please use our contact us form here or call our Rider Support Hotline on 0330 088 3334 open 9am-12pm and 1pm to 4pm Monday to Friday.



Will Whyte bikes sponsor me or my event?

We love hearing about up and coming riders and cool bike related events. We get a lot of requests from athletes asking for support which our team reviews on a case by case basis. If you think you have the riding skills to make the grade or have an amazing event or charity ride that you are planning, please drop us a line through our contact form. We’ll check it out and if the time is right we’ll come back to you.



Can I become a Whyte dealer?

Whyte dealers are hand picked to be the best bike shops in their areas. If you think you have what it takes to sell and support our bikes, we’ll be delighted to hear from you. Please send a copy of your business plans and projections through our contact form. If the time is right, we’ll be in touch to move things forward.



If you've read the FAQ above and still need to ask us a question. Please use our contact us form here or call our Rider Support Hotline on 0330 088 3334 open 9am-12pm and 1pm to 4pm Monday to Friday.