Glencoe Gravel
Glencoe Gravel

Glencoe Gravel

WGLE52V4

DELIVERY INFO FOR PARTS, ACCESSORIES & CLOTHING

HOW TO ORDER ACCESSORIES/CLOTHING

  1. Any order that does not contain a bike can only be delivered to a personal or work address.
  2. During the checkout process you’ll be presented with the following image-
  3. Simply select the desired item/s and complete the process of filling in the delivery address, billing address and payment.

 

PAYMENT

Payment is made when the order is confirmed, before the goods are dispatched to the Collection Point Whyte retailer or to your home/work address. Payment can be made by UK Credit Card, UK Debit Card or PayPal.

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (UK)

Accessories and clothing on average take 1-2 working days to dispatch. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail First Class or DPD Local Standard Delivery. Orders under £25 incur a £3.50 flat rate delivery charge.

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING – EXPRESS TRACKED DELIVERY (UK ONLY)

Available at the checkout is a Express Tracked Delivery service. This service is charged at a flat rate of £8. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail Special Delivery or DPD Courier Next Working Day Delivery. Please note orders placed outside our working hours will not be processed until the next working day.

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (OVERSEAS DELIVERY)

Whyte has a number of authorised Whyte distributors covering over 20 countries. For a full list click HERE. Deliveries are charged at a flat rate of £15. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail or DPD. Deliveries take 14 working days on average.


YOUR RIGHT TO CANCEL (BIKE SALES ONLY)

Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here. You’ll need the order reference number which can be found on the email we sent you confirming your order.

If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.

If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, you then have a further 14 days to return the goods, at your expense, to the shop where you collected them. You must take reasonable care of the goods and return them in original showroom condition. On safe receipt of the goods back at the collection shop we will issue a full refund of the purchase price against the original method of payment.

 

YOUR RIGHT TO CANCEL (PARTS, ACCESSORIES & CLOTHING)

Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here. You’ll need the order reference number which can be found on the email we sent you confirming your order.

If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.

If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, we will then inform you of how you can return the item/s. You must take reasonable care of the goods and return them in original condition. On safe receipt of the goods we will issue a full refund of the purchase price against the original method of payment.

FAULTY GOODS

Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you take ownership of the goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item. If you are asked to return an item that arrived damaged, not as described or faulty, then we will refund the total cost of the return.

 


ABOUT US

We are Whyte Bikes Ltd.

Our address is Whyte Bikes Ltd., Whitworth Road, St Leonards on Sea, East Sussex, TN37 7PZ, UK

Our company registration number is 02131034. Whyte Bikes Ltd is a member of the association of Cycle Traders.

Our email address is shop@whyte.bike

Our customer service number is 0330 088 3334

Our office number is 01424 753566

 

 

OPENING HOURS

Our opening hours are 8-5, Monday-Friday (excluding public holidays). Orders are not processed or dispatched outside of these hours.

 

PRICES

All prices shown are in £ GBP and include VAT at the appropriate UK rate

 

LANGUAGE

The www.whyte.bike website is available in English only.


DELIVERY INFO FOR CLICK & COLLECT ORDERS

HOW TO ORDER A BIKE

Bikes purchased from our website (www.whyte.bike) are shipped from Whyte’s UK warehouse, for assembly and collection from participating Whyte retailers. Bikes cannot be ordered directly to customers home or work addresses.

Choose your bike, check our sizing guide and add the preferred size bike to the basket. On the checkout page you'll be presented with a ‘Click & Collect' option and following image will appear.



Search for your preferred Whyte retailer using your address details. Fill in the remaining details of the form including your full name, phone number and billing address. Select a payment method and complete the required fields.Double check your entries and when you’re satisfied, click ‘Confirm & Pay Now’. When complete you will automatically receive an order confirmation email.

DISPATCHING YOUR BIKE

Once the order has been processed and dispatched, we will send you a ‘Whyte Bike Dispatched’ confirmation email. This email confirms that the bike has left our premises and will shortly arrive with your selected Whyte retailer. Once received the Whyte retailer will perform a Pre-Delivery Inspection and make it ready for use.

 

COLLECTING YOUR NEW BIKE

When your bike is ready for collection, your chosen Whyte retailer will contact you directly by phone and arrange with you an appropriate time for you to collect the bike.

To collect your bike, you will need the following:

For Credit/Debit card - A current UK or EU photocard driving license or passport and the payment card must be shown upon collection.

For PayPal - A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address.

Please note - only the person whose name appears on the transaction will be able to collect the bike.

 

UPON COLLECTION OF YOUR BIKE

When you arrive at your chosen Whyte retailer, you will be asked to present the documents mentioned above. Aside from this you will be asked to sign a 'Handover Collection Form'. Signing this form confirms you are happy with the bike, its condition and its setup. The Whyte retailer will then sign the same form and this will serve as confirmation that you have collected the bike.

 

HOW LONG DOES THIS PROCESS TAKE?

The whole process from ordering to collection takes 5-7 working days on average. Please note – orders placed on weekends or national holidays will not be processed until the next working day.

 

BIKE REGISTRATION

Purchasing a bike using our Click and Collect service automatically registers your bike for the extended 4-year frame warranty. 

For more information of our extended frame warranty, follow this LINK

 

HOW TO ORDER A BIKE WITH ADDITIONAL ACCESSORIES/CLOTHING

If your order contains a BIKE, then any other items in the order will be tied to the same delivery which must be collected from your local participating Whyte retailer when collecting the bike - orders cannot be split. If you have ordered accessories that you would like fitted to your new bike before collection, you must discuss this with the participating Whyte retailer as an additional charge may be incurred for labour costs involved in the fitting.

Our latest Glencoe takes our multiple test winning Total Geometry handling and adds 650B tubeless ready wheels and 47mm Maxxis Receptor tyres for extra trail taming flow and float. With the smooth ride of our multi butted and carefully shaped alloy frame and fork, wide range SRAM Apex single ring gearing, hydraulic disc brakes and our custom riser drop bar it’s ready for truly wild rides.

Multiple rack, bike pack and bottle mounts give the Glencoe multi day or just workday versatility too.

SPECIFICATION
COLOUR Matt Granite Copper/Grey
CASSETTE SunRace CSMS8, 11-42, 11 Speed
FRAME 6061 Alloy, Hydro Formed T6 Aluminium, Multi Butted, SCR, Tapered Head Tube, Custom Drawn, Chainstay Flat Mount 160mm Disc Mount, DOX Cable Routing
CHAIN SunRace CN11, Black, 11 Speed
FORK Whyte Straight Bladed 6061 Alloy, Tapered Alloy Steerer, Internal Cable Routing, Flat Mount Dropouts, 12mm x 100mm Stealth Thru Axle, Eyelets for Mudguards
CRANKSET Whyte, Forged Cranks, Direct Mount 44T Narrow Wide Chainring, 11 Speed
REAR SHOCK N/A BOTTOM BRACKET Shimano BB-RS500, 68mm
HEADSET FSA No. 42, Integrated Road, 1 1/2" Lower and 1 1/8" Upper Sealed Cartridge Bearings
SEATPOST Whyte 6061 Alloy, 20mm Offset, 27.2mm x 350mm, 2 Bolt Clamp
REAR HUB Alloy, Double Sealed Cartridge Bearings, 12mm x 142mm Thru Axle, Centre-Lock, 32 Hole, concealed hex key
SADDLE Whyte Custom, Light Weight Triple Density Base, Triple Panel Design
FRONT HUB Alloy, Double Sealed Cartridge Bearings, 12mm x 100mm Thru Axle, Centre-Lock, 32 Hole, Concealed Hex Key
HANDLEBAR Controltech, 6061 Alloy, Gravel/Road compact drop, 10mm riser bar, 31.8mm x 440mm 50cm, 460mm 52&54cm, 480mm 56&58cm
SPOKES DT Swiss Champion 2.0mm, Black Stainless, Brass Nipples
STEM Whyte Alloy, +-7° Rise, 50cm 60mm, 52cm 70mm, 54cm 80mm, 56/58cm 90mm Extension
RIMS WTB ST i25 TCS 2.0 System, Pinned Joint, Tubeless Ready, 32 Hole
GRIPS Whyte Anti Slip, Cross Bar Tape
TYRE Maxxis, Receptor TR, 650b x 47c, 120 tpi, EXO Tan Sidewall Protection
BRAKES FRONT SRAM Apex 1 Hydraulic, Centre-Lock 180mm Disc, Flat Mount, Internal Routing
SHIFT LEVERS SRAM Apex 1, Full Hydraulic, 11 Speed
BRAKES REAR SRAM Apex 1 Hydraulic, Centre-Lock 160mm Disc, Flat Mount, Internal Routing
FRONT MECH N/A BRAKE LEVERS SRAM Apex 1, Hydraulic
REAR MECH SRAM Apex 1, Long Cage, 11 Speed
PEDALS None
WEIGHT TBC
Every effort has been made to ensure accuracy throughout this website. However, we do respectfully reserve the right to correct any errors, inaccuracies or omissions and to change or update bike specifications, features, prices and colours without prior notice
SIZE GUIDE
50 52 54 56 58
5’2″ – 5’5″ 5’5″ – 5’8″ 5’8″ – 5’11″ 5’11″ – 6’2″ 6’2″ – 6’5″
157 – 165 cm 165 – 172 cm 172 – 180 cm 180 – 187 cm 187 – 195 cm
GEOMETRY
SIZE 50 52 54 56 58
A
HEAD TUBE ANGLE
70 70 70 70 70
B
SEAT TUBE ANGLE
74 74 74 74 74
C
TOP TUBE HORIZONTAL
557 566 595 604 623
D
BB HEIGHT ABOVE GROUND
265
265 265 265 265
E
STAND OVER HEIGHT
768
785
802
819
836
F
WHEEL BASE
1040 1050 1080 1090 1110
G
CHAIN STAY LENGTH
435
435 435 435 435
H
SEAT POST DIAMETER
27.2
27.2 27.2 27.2 27.2
I
HEAD TUBE LENGTH
130 145 160 175 190
J
SEAT TUBE LENGTH
500 520 540 560 580
STACK 563 577 591 605 620
REACH 396 400
425 430 445